Orders and Payment
Orders and Payment
All purchases made on the www.jeancoutu.com website (the "Website") are subject to the following conditions. These conditions may be changed at any time by the Jean Coutu Group (PJC) inc. ("PJC") without notice.
Restrictions. To make purchases through the Website, you must have the capacity to contract, have a billing address in Canada or the United States and have your purchases shipped to the Province of Quebec, Ontario or New Brunswick.
Ordering. The advertisements on the Website are invitations to make offers to purchase the products on the Website and PJC does not undertake to sell them. Your duly completed and submitted order constitutes your offer to purchase the products included in the order. The receipt by email of the confirmation of an order does not automatically mean that PJC undertakes to sell anything. PJC reserves the right, without other prior notice, to reject, correct, cancel or terminate any order for any reason whatsoever and/or to set a quantity limit for any article of an order. It may be necessary for PJC or its payment solution provider to verify personal, credit card or payment information at any time before accepting any order.
Errors or inaccuracies. Although PJC takes care to ensure that the information on the Website is complete and accurate, it is possible that the Website contains errors and/or inaccuracies. PJC reserves the right to correct errors and inaccuracies and to change or update the information contained on the Website at any time, without notice and without rendering itself liable to you or any other person, including with regard to the prices, availability and description of the products offered.
Price. You consent to pay the price and all the charges indicated for the transaction. Except if notice is given to the contrary, the federal and provincial taxes are calculated according to the shipping address. All amounts are in Canadian dollars. No AIR MILES® Reward Miles or equivalent may be awarded upon the purchase of a product online. The maximum value of an order is $500.00.
Method of payment. Payment by credit card is the only method of payment allowing online purchases on the Website, all subject to the conditions indicated by our payment processing solution provider, as the case may be. The Jean Coutu Gift Card and AIR MILES® Reward Miles cannot be used to pay for purchases from the Jean Coutu Online Store. Certain conditions could be changed over time.
Calculation of Taxes
According to the applicable federal and provincial laws, the GST and the provincial sales tax, or the harmonized sales tax, will be applied. The taxes are calculated according to the province of delivery of the order.
Delivery. PJC shall have received payment in full for the products ordered before proceeding with their delivery. PJC will deliver the products ordered by you to the shipping address you will have transmitted at the time of your order, provided that the shipping address conforms to the restrictions stated on the Website. Except if notice is given to the contrary, no in-store pickup is permitted. PJC delivers exclusively in Quebec, Ontario and New Brunswick through Canada Post or another service provider of its choice. The delivery of the products is subject to the applicable rules of Canada Post or the selected service provider. The orders are delivered by Canada Post according to Canada Post’s delivery standards, namely Monday to Friday, excluding statutory holidays. The delivery deadlines may vary for delivery in remote regions. PJC will make commercially reasonable efforts to deliver the products ordered within a reasonable period, but may not be held liable for late delivery, losses or damage suffered during delivery. Upon remittance by PJC to Canada Post of the products ordered, they will become the customer’s property and PJC then will be released from any liability for loss of these products or damage to these products.
Order Cancellation
If you want to cancel your order, our Customer Service will be happy to assist you. Write at any time to [email protected]. If your order is not yet shipped, we will do everything possible to cancel your order. Unfortunately, we cannot cancel an order already shipped. Any cancelled order cannot be reactivated.
Your order could be cancelled in the following situations: Out of stock: In the event that it is impossible to complete your order within the stipulated period because the goods are out of stock, you will be notified by email before cancellation. You may then notify us whether or not you wish to cancel your order. If only one of the products of your order is out of stock, we will have to cancel your order but we can place a new order for the available products, if you wish. A Customer Service clerk will be happy to discuss options with you and ensure complete follow-up. The Jean Coutu Group (PJC) Inc. accepts no liability in the event that goods are out of stock or for any damage that may result therefrom or caused by any delay in delivery.
Rejected credit card: In the case of incorrect or invalid credit information, an exceeded credit limit or a rejection of payment for any other reason by your credit card issuer, etc., an error message will appear on the screen.
Availability and lateness. PJC does not guarantee in any case the availability of the products offered on the Website. If PJC cannot deliver products you have ordered, PJC will notify you by email. PJC will not be liable at any time for any harm you might have suffered due to a delay in delivery, goods out of stock or PJC’s discretionary decision to stop offering a product.
Force majeure. PJC will not be liable for the non-fulfillment, in whole or in part, of any of its obligations to you, or for damages or losses you might suffer, if the non-fulfillment, damages or losses result from facts or circumstances beyond the reasonable control of PJC.
Exclusions and liability limits. ALL PRODUCTS PURCHASED ON THE WEBSITE OR THROUGH THE WEBSITE ARE SUBJECT ONLY TO THE APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULL EXTENT PERMITTED BY THE APPLICABLE LAWS, PJC EXCLUDES ANY EXPRESS OR IMPLICIT, STATUTORY OR OTHER WARRANTY OF ANY NATURE WHATSOEVER. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING PROVISIONS, PJC EXPRESSLY EXCLUDES ALL LIABILITY RELATED TO A DEFECT OR FAILURE OF THE PRODUCT, CLAIMS RELATED TO NORMAL WEAR, MISUSE OF THE PRODUCT, ABUSIVE USE, MODIFICATION OF THE PRODUCT, POOR CHOICE OF PRODUCT OR ILLICIT APPROPRIATION. IN CASE OF LIABILITY ON THE PART OF PJC, THE TOTAL AMOUNT OF PJC’S LIABILITY WILL BE LIMITED TO THE PURCHASE PRICE PAID BY YOU TO PJC FOR THE GOODS.
Applicable law. This agreement is governed by the laws of the Province of Quebec and the applicable federal laws of Canada. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Any litigation pertaining or related to this agreement or to any other related request must be resolved before the court of the Province of Quebec sitting in the City of Longueuil, Quebec. The Conditions of Use of the Website and the Privacy Protection Policy found at www.jeancoutu.com/Legal.aspx are an integral part of this agreement.
Security of the Site
To ensure the protection of the information, security software, the SSL (Secure Socket Layer) protocol, has been installed on the Website of the Jean Coutu Online Store. Thus, all information that enters our Website is encrypted before it goes on the Internet to prevent unauthorized interception of your data.
Return and Warranty
We want your online shopping experience at Jeancoutu.com to be very enjoyable. If you are not completely satisfied with your purchase on jeancoutu.com, contact our Customer Service by email at any time to [email protected] within 30 days of the delivery of your product. Our Customer Service will issue an authorization number and will send you by email a return label to be affixed to your product’s shipping box. Any merchandise returned must be in its original packaging. Any gift with purchase remitted with the purchased product must be returned with the product in question.
It will be our pleasure to credit your account for the amount of your purchase after verification of the return to our Distribution Centre. Processing of the return and the credit applied to your account could take up to 15 days. Any refund will be paid according to the same method of payment as was used for the purchase. In the event that a purchase allows accumulation of AIR MILES® Reward Miles, they will be credited upon approval of the return. Any merchandise purchased on Jeancoutu.com is not returnable at a store. Conversely, any merchandise purchased at a store is not returnable by contacting jeancoutu.com Customer Service.
In the case of products damaged during the delivery process, contact Customer Service immediately for a return and/or exchange. An exchange is possible if there is still inventory available for the product in question.
The Jean Coutu Group reserves the right at any time to limit or refuse the return of a product, for any reason.
This policy may be modified by the Jean Coutu Group, at its sole discretion, without notice.