Yes. Your online transactions and your personal payment information are kept confidential by a security software, the SSL (Secure Socket Layer) protocol.
It is possible to pay by credit card (Visa, MasterCard and American Express).
The billing address of your order must match the address associated with your credit card in order to ensure the transaction is authorized.
The Jean Coutu gift card and the points from the Moi rewards program cannot be used to pay for your purchases online.
To cancel an order that you have not yet taken possession of, please contact your pharmacy. They will proceed with the cancellation and refund of your order, if applicable.
Your order can take up to 48 hours to appear on your credit card statement, depending on the company. On your statement, the transaction date will be the date the transaction took place in pharmacy.
The federal and provincial taxes are calculated according to the address of the dispensing pharmacy and the type of product or service billed. For any questions related to billing, contact your pharmacy directly.
You can go either to the pharmacy’s usual counter for internet orders pick up or to the drive thru (if available) to collect your order.
The amount of the transaction will be known after the order was processed, as it may vary due in particular to the renewed product, the quantity, the treatment duration, your co-insurance and your insurance deductible.
The amount of your order will be debited from your credit card after your order has been prepared and verified by your pharmacist.
Yes, a member of the pharmacy team will contact you to inform you of the changes that will be made to your order. You will be able to verbally designate the desired method of payment for these changes.
No, online payment only applies to prescriptions in your Health Record.
For security, preparation and supply reasons, your payment authorization is only valid for seven days. After this period, payment must be made when picking up or receiving the delivery of your order.
The detailed receipt of your prescriptions as well as your official cash receipt will be given to you when picking up your order at the pharmacy or when it is delivered.
For any questions related to your invoice, contact your pharmacy directly as soon as possible.
Yes, the online payment option is only available when renewing a prescription with the Health Record.
The online payment option is not available for patients whose medications are dispensed in a pill pack, for refills containing a prescription’s photo or when the pharmacy has opted out of the program.