Home Delivery Orders Processing and Shipping
The questions and answers below only apply to the orders placed for home delivery via Canada Post and/or any other carrier we choose to use, and not to orders placed online to be picked up in store. Orders for home delivery are fulfilled at our distribution center and not in stores. For any questions regarding the “Buy online and pick up in store” program, please click HERE.
The questions and answers below do not apply to the Photo online store.
For any information or questions regarding the Photo online store, please click here.
For home delivery, when your order will be assembled at our distribution center and then expedited, you will receive an email confirming the tracking number for the delivery.
By creating a Jean Coutu account, you can track your order’s status in real time.
Once your order has shipped, the information will be updated as soon as Canada Post or any other carrier we choose to use scans the shipping label on your order at its processing plant and then starts the delivery process. Potential delays with Canada Post or any other carrier are unfortunately out of our control.
These answers do not apply to the orders to be picked up in store. For any questions regarding the “Buy online and pick up in store” program, please click HERE.
Standard home delivery is currently free with any order of $50 or more before taxes.
Home delivery is available in most regions of Quebec, Ontario and New Brunswick.
Our orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). We pick the carrier based on the shipping region and availability of services. Canada Post is the carrier who can deliver to a postal box. All home delivery orders are processed at our distribution center and not in stores.
Regular delivery
$8.95 regardless of the amount of order. Delivered to your door approximately between 4 to 7 business days after the order date depending on geographic location.
Fast delivery
$14.95 regardless of the amount of order. Delivered to your door approximately between 2 to 4 business days after the order date depending on geographic location.
Delays may occur in the case of extreme weather or if shipping to remote areas.
Thank you for your understanding.
Depending on the delivery method, if the delivery deadline is exceeded, contact Customer Service to clarify the situation.
Potential delays with Canada Post or any other carrier are unfortunately out of our control. We are not responsible for products lost by Canada Post or any other carrier.
Contact our Customer Service, which will ensure the situation is corrected.
There is no delivery restriction on post office boxes. Canada Post is the carrier who can deliver to a postal box.
