Return Policy (instore purchases)

General policy:

Most products can be exchanged or refunded at the PJC of your choice within 30 days (excluding final sales). The product must be returned suitable for resale in its original packaging and with the original receipt (paper or email).

Copyright on certain products:

For reasons related to copyright infringement, any book, CD, DVD, software or video game must be returned in its original and unopened packaging.

Refund:

Refund will be applied to the original method of payment or via a gift card. A valid photo ID may be required. In the case of payment by credit card, the refund must be made to the same card used for the purchase. A valid photo ID may be required.

Final sales:

No exchange or return on:

  • Gift cards
  • Prepaid cards
  • Clearance products
  • Magazines and newspapers
  • Underwear
  • Hygiene products
  • Sexual health products
  • Orthopedic products
  • Home healthcare products
  • Products covered under the Pharmacy Act:
    • Prescriptions
    • Certain over-the-counter medication

Gift with purchase:

If you received a free gift card (or a free gift) with your purchase, you must return it, unused, to be eligible for a refund.

Moi Program 

Accumulation of points

If you return a product for which you received base points upon purchase, these will be deducted from your account. In addition, if the returned product was given bonus points (promotional offers), these points will also be deducted from your account.

Payment with points

Points cannot be deposited into your account. The value of the payment with points will be refunded in the form of a Jean Coutu gift card.